Return Policy

Returns:

We have a 30-day return policy. 

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Perishable goods such as food, flowers, newspapers and magazines cannot be returned. We also do not accept intimate products, sanitary goods, hazardous materials or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable). These include, but are not limited to:
Books with obvious signs of use;
CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records that have been opened;
Any item not in its original condition, is damaged or is missing parts for reasons not due to our error;
Any item that is returned more than 30 days after delivery.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you have not received a refund yet, check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us at orders@chalktshirts.com.au.

Sale items (if applicable):
Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email orders@chalktshirts.com.au and send your item to: 3A Lynch St Hawthorn Victoria AU 3122.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, we will send a refund to the buyer. 

Shipping:
To return your product, mail it to: 3A Lynch St, Hawthorn VIC AU 3122.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

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